EU requirements are coming into force to tackle the unwanted destruction of unsold goods.
BESTSELLER has no interest in destroying undamaged products. We always strive to optimise our buying process to have the right products available for the market.
It is important to distinguish between damaged products that can’t be sold due to consumer safety considerations and between post-consumer products (products that have been sold and used by the consumer).
The first category, damaged products that can’t be sold, make up an very small percentage of the goods we produce.
Damaged products
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In BESTSELLER, we need to dispose of damaged products (mostly due to water and mould damages occurring during transportation) that cannot be sold or reused in any other way due to consumer safety considerations.
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Damaged products are disposed in the most suitable way: down-cycling by converting damaged products to energy through combustion. Seeking to wash the mould out of damaged products would require additional resources (water, chemicals, transportation, handling) and even then, traces of mould might still remain.
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The number of damaged products being disposed of constitutes approximately 0.1 per mille of the total number of products being shipped to our central warehouse. It is the equivalent of discarding one in 10,000 products.
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Returned defective products and excess products from stores
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BESTSELLER has no interest in destroying undamaged products. We always strive to optimise our buying process to have the right amount of products available on the market.
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In BESTSELLER, excess products and returned defective products are managed by the individual stores. The majority of the stores’ excess products are sold at reduced prices. Some stores’ returned defective products are redistributed to the recycling company I:CO that either redistributes the products for reuse or recycles the fibres for insulation in other industries or as playground surfaces. Other stores return the returned defective products and possible excess products to our central warehouse that resells the items to other markets and others donate the products to charity organisations such as the Danish Red Cross.
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