Are you passionate about providing prime service to your colleagues in a fast-moving fashion environment, where no two days are the same and the demand for quick high-quality service is high?
Then this is your chance to be part of the exciting journey in developing our global Frontline Support Services department into a true service organization that provides service excellence to colleagues across the world.
Your Qualifications
Experience with POS systems would be an advantage
Basic grasp in troubleshooting hardware and software products
Understanding network concepts
Good analytical and problem-solving skills
Outstanding interpersonal skills and great team player
Strong communication skills
Must be able to accommodate a flexible work schedule/some weekend
Fluent in written and spoken German and English
Affinity and flair for IT/ technical solutions
Your Benefits
Private health insurance from the first day!
25 vacation days + National Holidays that are added to your vacation allowance
€120 voucher to spend on clothes from our brands
Opportunity to buy discounted clothes from our brands every season
Cantina service in the office. Bestseller pays a % of the monthly price
Regular social events and team building activities
Are you passionate about providing prime service to your colleagues in a fast-moving fashion environment, where no two days are the same and the demand for quick high-quality service is high?
Then this is your chance to be part of the exciting journey in developing our global Frontline Support Services department into a true service organization that provides service excellence to colleagues across the world.
Your Personality
As a person, you thrive in a dynamic and ever-changing environment where no two days are ever the same. You will communicate with many different users across cultures, so it is essential that you have excellent communication skills and are able to meet the users at their level of competence. In addition, you must be able to show understanding and empathy for the users’ situation and guide them through a solution, while setting clear expectations for the user in the process. You see challenges rather than problems and gain energy by talking to users and helping them solve their issues. Let us help you grow! The Department We are a department of around 60 employees, so we put a lot of energy into generating a great sense of team spirit alongside a high degree of ownership and dedication to providing service excellence to our customers. Therefore, it is important to us that you are a natural team player looking for the chance to contribute with your service minded, positive and proactive attitude.
We take pride in training our new colleagues intensively. We offer a thorough onboarding program to ensure, that both you and your colleagues are happy from day one. You start out with a buddy, who will assist you getting ready and prepared for your new role.
Joining us, you will experience a dynamic work environment with a positive and informal atmosphere.
Your Responsibilities
You will have a key position in providing TECH support our more than 2000 fashion stores in Europe. We are responsible for solving incidents and service requests to ensure that our colleagues can focus on their responsibilities.
Provide remote support to our retail store systems and applications
Ensure that all registration is done according to guidelines (ITIL)
Drive user behavior to increase self-service
Provide advice and guidance on applications and systems
Participate in the continued optimization of the global TECH Service Desk
Act as users’ advocates in TECH and follow through on tickets.
Your Qualifications
Experience with POS systems would be an advantage
Basic grasp in troubleshooting hardware and software products
Understanding network concepts
Good analytical and problem-solving skills
Outstanding interpersonal skills and great team player
Strong communication skills
Must be able to accommodate a flexible work schedule/some weekend
Fluent in written and spoken German
Affinity and flair for IT/ technical solutions
Do you want to know more about us? Follow us on our social media!
Instagram:@bestseller_spain
Facebook: Bestseller España
Linkedin: BESTSELLER
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Formarás parte de la familia BESTSELLER, una cultura acogedora que valora las nuevas ideas y da voz a todos. Apostamos por el espíritu emprendedor, lo que implica que tendrás la libertad de desarrollarte según tus propias preferencias. Te brindamos responsabilidad y la oportunidad de crecer tanto personal como profesionalmente desde el primer día. Creemos en la flexibilidad y la autonomía en tu rutina diaria y lugar de trabajo, para que puedas alcanzar tu máximo potencial.
En BESTSELLER España, nos apasiona aprovechar cada oportunidad, desafío y elección. Somos una compañía líder en el sector de la moda a nivel mundial, con un ritmo rápido y un enfoque familiar. Hemos construido algunas de las marcas más sólidas de la industria, gracias a nuestro compromiso de empoderar a cada individuo en su propio camino. Nos impulsamos a mejorar constantemente, a actuar de manera sostenible, a fomentar la diversidad y brindar igualdad de oportunidades. Competimos con confianza y desafiamos continuamente el statu quo. Descubre cómo BESTSELLER España está transformando la industria de la moda, una vez más. Somos BESTSELLER. Together, we own it.