BESTSELLER is a family-owned company that began its exciting journey in Denmark in 1975. Since then, we have evolved into a global leader in the fashion world. With over 18,000 people as part of our large family and a pres-ence in more than 70 international markets, our essence shines through in more than 9,500 own stores and 15,000 associated sales points.
POSITION SUMMARY
The primary task of the position is to provide TECH Service to Bestseller employees and partners globally. The supporter’s objective is to enable the end users in optimizing their performance by solving incidents and service requests to the agreed service level.
In addition, advise and knowledge sharing must take place to make the users more independent from TECH.
POSITION RESPONSIBILITY
To secure a high degree of service and support as TECH Supporter in the Bestseller, and take ownership of service requests by phone, email, chat and walk-ins. Participate in development and maintenance of the technology platform, aligned with the overall IT strategy and business.
INDIVIDUAL RESPONSIBILITIES
Provide user friendly support via telephone, mail, chat and walk-ins and register these in the ITSM/ Service Now system.
Help daily user support via incident management process in ITSM/ Service Now system.
Office Support together with our Office Core supporters.
Provide Onsite support in our Office.
Actively participate in the development of processes and integration of these within our offices .
Act as IT HUB Office administrator and collaborator, responsible for following tasks, besides the above:
- Be the escalation point for our NOC team and Infrastructure team
- Handle all practicalities in the office on a daily basis.
- Ad hoc tasks
REQUIEMENTS
Strong technical skills and task organization.
Project and time management skills.
Customer service mindset, active listening, and teamwork capabilities.
Follow us!:
Instagram:@bestseller_spain
Facebook: Bestseller España
Linkedin: BESTSELLER
Formarás parte de la familia BESTSELLER, una cultura acogedora que valora las nuevas ideas y da voz a todos. Apostamos por el espíritu emprendedor, lo que implica que tendrás la libertad de desarrollarte según tus propias preferencias. Te brindamos responsabilidad y la oportunidad de crecer tanto personal como profesionalmente desde el primer día. Creemos en la flexibilidad y la autonomía en tu rutina diaria y lugar de trabajo, para que puedas alcanzar tu máximo potencial.
En BESTSELLER España, nos apasiona aprovechar cada oportunidad, desafío y elección. Somos una compañía líder en el sector de la moda a nivel mundial, con un ritmo rápido y un enfoque familiar. Hemos construido algunas de las marcas más sólidas de la industria, gracias a nuestro compromiso de empoderar a cada individuo en su propio camino. Nos impulsamos a mejorar constantemente, a actuar de manera sostenible, a fomentar la diversidad y brindar igualdad de oportunidades. Competimos con confianza y desafiamos continuamente el statu quo. Descubre cómo BESTSELLER España está transformando la industria de la moda, una vez más. Somos BESTSELLER. Together, we own it.