Do you want to lead operations at the heart of our Ecommerce business? And are you motivated by combining people leadership, operational performance and customer experience in a fast-moving setup?
We are looking for an Operational Team Lead to drive and develop our direct-to-consumer operations across 50+ markets.
YOUR TEAM
You will lead a team of four coordinators and specialists within Ecommerce Distribution & Projects. Together, you are responsible for ensuring that our operations setup supports a fast, reliable and scalable Ecommerce business.
We work closely with warehouses, carriers and internal stakeholders across Ecommerce, Finance and Supply Chain. The team is characterised by a hands-on mindset, strong ownership and a shared ambition to continuously improve how we operate. You step into a role where collaboration is key, and where decisions are made close to the business.
YOUR ROLE
In this role, you take ownership of our end-to-end DTC operations setup. You ensure that our operations run efficiently across markets while balancing cost, service level and customer experience.
You will lead your team in managing transportation flows to and from our warehouse in Poland, while working actively with cost optimisation and carrier performance. At the same time, you stay close to both the tactical and strategic direction of the area, helping shape how we develop and scale our setup.
A key part of the role is also to improve the post-purchase experience, including returns and reverse flows, where you work closely with both internal and external stakeholders.
Your focus areas include:
- Leading and developing your team through daily operations and ongoing feedback
- Driving cost optimisation and performance across transportation and carriers
- Ensuring operational readiness during peak and seasonal periods
- Improving customer experience through strong post-purchase flows
- Collaborating across markets and functions to align priorities
YOUR BENEFITS
In this role, you step into a position with clear ownership and visible impact on how we deliver to our customers.
You can expect:
- A hands-on team lead role where you stay close to both operations and direction
- Responsibility across a complex and international operations setup
- Close collaboration with stakeholders across markets and functions
- A work environment where decisions are made close to the business
- Opportunities to develop both your leadership and operational capabilities
YOUR PROFILE
You bring experience from Ecommerce, supply chain or operations and are motivated by combining operational performance with people leadership. You thrive in a role where you are close to daily operations, while also contributing to how the area develops going forward.
As a leader, you take ownership of both results and people. You create structure in daily operations, while ensuring your team develops and performs. You are used to working with KPIs and performance management, and you approach challenges with a pragmatic and solution-oriented mindset.
We imagine that you:
- Have experience within Ecommerce, supply chain or operations
- Have experience leading or developing a team
- Work confidently with KPIs and performance optimization
- Communicate clearly and collaborate across stakeholders
WE ARE LOOKING FORWARD TO HEARING FROM YOU
If you have any questions about the position, please feel free to contact Head of Distribution & Partner, Anders Frost Nygård at +45 30 85 37 22.
Please upload your CV as soon as possible and no later than 18 May 2026. We review applications on an ongoing basis and reserve the right to close the posting once we have found the right match.
Location: Brande, Denmark
About BESTSELLER E-Commerce
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.
You will become part of the BESTSELLER family, a culture where new ideas are welcomed, and all voices are heard. We believe in entrepreneurship; this means you have the freedom to do this in the way which works for you. You get responsibility and the opportunity to develop yourself and your area from day one. We believe in flexibility and autonomy in your daily routine and working location.
At BESTSELLER, we own it. Every chance. Every challenge. Every choice. We’re the global fashion company that’s fast paced and family run. We’re the business that’s built some of the strongest brands in the industry. By empowering every individual to own their journey, we’ve found the courage to keep getting better. To act more sustainably. To foster diversity and provide equal opportunities. To compete more confidently. And to keep challenging the status quo. Time and time again. We are BESTSELLER - and together, we own it.